Privacy Policy

  1. This Policy
  2. Collection of Personal Data
  3. Creation of Personal Data
  4. Categories of Personal Data we may Process
  5. Lawful basis for Processing Personal Data
  6. Sensitive Personal Data
  7. Purposes for which we may Process your Personal Data
  8. Disclosure of Personal Data to third parties
  9. International transfer of Personal Data
  10. Data security
  11. Data accuracy
  12. Data minimisation
  13. Data retention
  14. Your legal rights
  15. Cookies and similar technologies (Cookie Policy)
  16. Terms of Use
  17. Direct marketing
  18. Contact details
  19. Definitions

 

(A)            This Policy

 

Summary – This Policy

This Policy explains how we may Process your Personal Data. This Policy may be amended or updated from time to time, so please check it regularly for updates.

 

This Policy is issued by City Numbers Limited on behalf of itself and its affiliates (including j2 Global UK Limited and any entity lawfully trading under the City Numbers or tollfreenumbering brands) (together, “Company”, “we”, “us” and “our”) and is addressed to individuals outside our organisation with whom we interact, including customers, visitors to our Sites, users of our Apps, and other users of our services (together, “you”). Defined terms used in this Policy are explained in Section (S) below.

 

For the purposes of this Policy, Company is the Controller. This Policy covers the information practices relating to Company websites for the City Numbers brand and services ("Services") (including www.citynumbers.co.uk, www.internationaltollfree.co.uk and www.tollfreenumbering.com) offered now or in the future. Contact details are provided in Section (R) below.

 

This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Policy.

 

(B)            Collection of Personal Data

 

Summary – Collection of Personal Data

We may collect or obtain Personal Data about you: directly from you (e.g., where you contact us); in the course of our relationship with you (e.g., if you make a purchase); when you make your Personal Data public (e.g., if you make a public post about us on social media); when you download, install, or use any of our Apps; when you visit our Sites; when you register to use any of our Sites, Apps, or services; or when you interact with any third party content or advertising on a Site or in an App. We may also receive Personal Data about you from third parties (e.g., law enforcement authorities).

 

 

Collection of Personal Data: We may collect Personal Data about you from the following sources:

 

(C)             Creation of Personal Data

 

We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history for internal administration purposes and analysis.

 

(D)            Categories of Personal Data we may Process

 

Summary – Categories of Personal Data we may Process

We may Process: your personal details (e.g., your name); demographic data (e.g., your age); your contact details (e.g., your address); records of your consents; purchase details; payment details (e.g., your billing address); information about our Sites and Apps (e.g., the type of device you are using); details of your employer (where relevant); information about your interactions with our content or advertising; and any views or opinions you provide to us.

 

We may Process the following categories of Personal Data about you:

 

(E)             Lawful basis for Processing Personal Data

 

Summary – Lawful basis for Processing Personal Data

We may Process your Personal Data where: you have given your prior, express consent; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.

 

In Processing your Personal Data in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases, depending on the circumstances:

 

(F)             Sensitive Personal Data

 

Summary – Sensitive Personal Data

We do not seek to collect or otherwise Process your Sensitive Personal Data. Where we need to Process your Sensitive Personal Data for a legitimate purpose, we do so in accordance with applicable law.

 

We do not seek to collect or otherwise Process your Sensitive Personal Data in the ordinary course of our business. Where it becomes necessary to process your Sensitive Personal Data for any reason, we rely on one of the following legal bases:

 

(G)            Purposes for which we may Process your Personal Data

 

Summary – Purposes for which we may Process your Personal Data

We may Process your Personal Data for the following purposes: providing services to you; operating our Sites and Apps; communicating with you; managing our IT systems; health and safety; financial management; conducting surveys; ensuring the security of our premises and systems; conducting investigations where necessary; compliance with applicable law; and improving our Sites, Apps, and services.

 

The purposes for which we may Process Personal Data, subject to applicable law, include:

 

(H)            Disclosure of Personal Data to third parties

 

Summary – Disclosure of Personal Data to third parties

We may disclose your Personal Data to: legal and regulatory authorities; our external advisors; our Processors; our carriers/third party suppliers, any party as necessary in connection with legal proceedings; any party as necessary for investigating, detecting or preventing criminal offences; any purchaser of our business; and any third party providers of advertising, plugins or content used on our Sites or our Apps.

 

We may disclose your Personal Data to other entities within the Company group, for legitimate business purposes (including operating our Sites and our Apps, and providing services to you), in accordance with applicable law. In addition, we may disclose your Personal Data to:

 

If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law.

 

(I)              International transfer of Personal Data

 

Summary – International transfer of Personal Data

We may transfer your Personal Data to recipients in other countries. Where we transfer Personal Data from the EEA to a recipient outside the EEA that is not in an Adequate Jurisdiction, we do so on the basis of Standard Contractual Clauses.

 

Because of the international nature of our business, we may need to transfer your Personal Data within the Company group, and to third parties as noted in Section (H) above, in connection with the purposes set out in this Policy. For this reason, we may transfer your Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

 

Where we transfer your Personal Data from the EEA to recipients located outside the EEA who are not in Adequate Jurisdictions, we do so on the basis of Standard Contractual Clauses. You may request a copy of our Standard Contractual Clauses using the contact details provided in Section (R) below.

 

Please note that when you transfer any Personal Data directly to a Company entity established outside the EEA, we are not responsible for that transfer of your Personal Data. We will nevertheless Process your Personal Data, from the point at which we receive the data, in accordance with the provisions of this Privacy Policy.

 

(J)              Data security

                                                                                     

Summary – Data security

We implement appropriate technical and organisational security measures to protect your Personal Data. Please ensure that any Personal Data that you send to us is sent securely.

 

We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.

 

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk and you are responsible for ensuring that any Personal Data that you send to us are sent securely.

 

(K)             Data accuracy

                                                                                     

Summary – Data accuracy

We take every reasonable step to ensure that your Personal Data are kept accurate and up-to-date and are erased or rectified if we become aware of inaccuracies.

 

We take every reasonable step to ensure that:

 

(L)             Data minimisation

                                                                                     

Summary – Data minimisation

We take every reasonable step to limit the volume of your Personal Data that we Process to what is necessary.

 

We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to our Apps and Sites.

 

(M)           Data retention

 

Summary – Data retention

We take every reasonable step to ensure that your Personal Data are only retained for as long as they are needed.

 

We take every reasonable step to ensure that your Personal Data are only Processed for the minimum period necessary for the purposes set out in this Policy.

 

The criteria for determining the duration for which we will keep your Personal Data are as follows: we will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. In particular, we may retain your Personal Data for the duration of any period necessary to establish, exercise or defend any legal rights.

 

(N)            Your legal rights

 

Summary – Your legal rights

Under applicable law, you may have a number of rights, including: the right not to provide your Personal Data to us; the right of access to your Personal Data; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Data; the right to object to the Processing of your Personal Data; the right to have your Personal Data transferred to another Controller; the right to withdraw consent; and the right to lodge complaints with Data Protection Authorities. We may require proof of your identity before we can give effect to these rights.

 

Subject to applicable law, you may have a number of rights regarding the Processing of your Relevant Personal Data, including:

o   erasure of your Relevant Personal Data; or

o   restriction of Processing of your Relevant Personal Data;

 

This does not affect your statutory rights.

 

To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Policy, or about our Processing of your Personal Data, please use the contact details provided in Section (R) below. Please note that:

 

(O)            Cookies and similar technologies (Cookie Policy)

 

Summary – Cookies and similar technologies

We may Process your Personal Data by placing or reading Cookies and similar technologies. For more information, please see our Cookie Policy [insert link].

 

Cookie Policy

When you visit a Site or use an App we may place Cookies onto your device, or read Cookies already on your device, subject always to obtaining your consent, where required, in accordance with applicable law. We use Cookies to record information about your device, your browser and, in some cases, your preferences and browsing habits. We may Process your Personal Data through Cookies and similar technologies, in accordance with our Cookie Policy [INSERT LINK].

 

(P)             Terms and Conditions

 

Summary – Terms of Use

The terms and conditions located on our website will govern all use of our Sites and our Apps.

 

All use of our Sites, our Apps, or our services is subject to our Terms and Conditions. We recommend that you review our terms and conditions regularly, in order to review any changes we might make from time to time.

 

(Q)            Direct marketing

 

Summary – Direct marketing

We may Process your Personal Data to contact you with information regarding services that may be of interest to you. You may unsubscribe for free at any time.

 

We may Process your Personal Data to contact you via email, telephone, direct mail or other communication formats to provide you with information regarding services that may be of interest to you. If we provide services to you, we may send information to you regarding our services, upcoming promotions and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.

 

You may unsubscribe from our promotional email list at any time by following the unsubscribe instructions included in every promotional email we send. We will not send you promotional emails from a list you have selected to be unsubscribed from, but we may continue to contact you to the extent necessary for the purposes of any services you have requested or from additional lists you have signed up under.

 

(R)            Contact details

 

Summary – A

You may contact us at the addresses set out below or by emailing: [email protected] or [email protected]

 

If you wish to be taken off our contact list for direct marketing, or if you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of Personal Data carried out by us, or on our behalf, please contact [email protected] or [email protected]

 

You can also contact us at any of the following addresses:

 

FAO: Legal

City Numbers Limited

Ground & 1st Floor Mezzanine
The Battleship Building, 179 Harrow Road
London, W2 6NB

FAO: Legal

J2 Global UK Limited

Ground & 1st Floor Mezzanine
The Battleship Building, 179 Harrow Road
London, W2 6NB

 

 

The Company, or Company affiliate, is appointing a Data Protection Officer and will make our DPO’s contact details available here on or prior to 25 May 2018.

 

 

(S)             Definitions